Returns & Refund Policy

Last updated: May 2026

At Valen Skin, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our Returns & Refund Policy below.

1. Returns Eligibility

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, items must:

• Be unused and unopened
• Be in their original condition
• Include original packaging and tags where applicable
• Be accompanied by proof of purchase or order confirmation

For hygiene and safety reasons, certain personal care and skincare products may not be eligible for return once opened or used.

2. Starting a Return

To request a return, please contact us at:

Email: info@valenskin.ie

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

If your return request is approved, we will provide instructions on how and where to send your item.

Items returned without prior approval may not be accepted.

3. Damaged, Faulty, or Incorrect Items

Please inspect your order upon arrival.

If you receive:

• A damaged item
• A defective product
• An incorrect order

please contact us as soon as possible with:

• Your order number
• A description of the issue
• Clear photos where possible

We will review the issue promptly and work to resolve it through a replacement, refund, or exchange where appropriate.

4. Non-Returnable Items

The following items are generally non-returnable:

• Opened or used skincare and personal care products
• Gift cards
• Sale or clearance items
• Custom or personalised products
• Hazardous materials or flammable goods

If you are unsure whether your item qualifies for return, please contact us before sending it back.

5. Exchanges

We currently do not offer direct product exchanges.

The quickest way to receive a different item is to:

1. Request a return for the original item
2. Place a new order separately once the return is approved

6. European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it for any reason and without justification.

To qualify:

• Items must remain unused and unopened
• Products must be returned in original packaging
• Proof of purchase is required

This right does not apply to certain sealed goods which are not suitable for return for hygiene reasons once unsealed.

7. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued to your original payment method
• Refunds are typically processed within 10 business days

Please note:

• Your bank or payment provider may require additional processing time
• Shipping fees are generally non-refundable unless the item was faulty or incorrect

If more than 15 business days have passed since your refund was approved, please contact us at info@valenskin.ie.

8. Return Shipping

Unless the item is faulty, damaged, or incorrect:

• Customers are responsible for return shipping costs
• We recommend using a tracked shipping service for returns

We are not responsible for returns lost in transit.

9. Contact Us

For all returns, refund, or exchange enquiries, please contact:

Email: info@valenskin.ie