Shipping Policy

Last updated: May 2026

At Valen Skin, we aim to provide a smooth and reliable delivery experience for all customers. The information below outlines our shipping, processing, and delivery terms.

Shipping Costs

We currently offer:

FREE Standard Shipping on all orders over €50/£50.

Shipping rates for express delivery are calculated at checkout where applicable.

From time to time, VALEN SKIN may offer promotional shipping incentives, including free shipping on all orders for a limited period. Where such promotions are active, the promotional terms displayed on our website, checkout page, or marketing materials will apply for the duration of the promotion.

VALEN SKIN reserves the right to modify, extend, or withdraw promotional shipping offers at any time without prior notice.

Order Processing & Delivery Times

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During peak periods, product launches, promotional events, or public holidays, processing times may be slightly extended.

Orders are processed Monday to Friday, excluding public holidays.

Estimated Delivery Times

United Kingdom and Republic of Ireland

• Standard Delivery: 4–7 business days

Europe

• Estimated delivery times may vary depending on destination and local courier services.

Please note that delivery estimates are not guaranteed and may be affected by:

• Customs processing
• Courier delays
• Severe weather conditions
• Peak seasonal demand

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Tracking updates are provided directly by the shipping carrier and may take time to update after dispatch.

Change of Delivery Address

If you need to change your delivery address, please contact us as soon as possible.

Address changes can only be made before the order has been dispatched.

P.O. Box Deliveries

We may be able to deliver to P.O. Box addresses using standard postal services depending on the destination country.

Courier delivery services may not be available for certain P.O. Box locations.

Delays & Delivery Issues

While we work closely with our logistics partners to ensure timely delivery, occasional delays may occur outside of our control.

If your order has not arrived within the estimated timeframe, please contact our customer support team and we will investigate the shipment with the courier.

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible with:

• Your order number
• Photos of the damaged parcel and products

If possible, please retain all original packaging materials to assist with the courier investigation process.

We will work to resolve the issue promptly through a replacement or refund where appropriate.

Lost Shipments

If a shipment is confirmed lost by the courier after investigation, we will arrange either:

• A replacement order, or
• A full refund

Out of Stock Items

In the rare event that an item becomes unavailable after purchase:

• We may partially fulfil and dispatch the available items
• Any unavailable item(s) will be refunded to the original payment method

Order Cancellations

Orders may be cancelled before dispatch by contacting our support team.

Once an order has been shipped, cancellations are no longer possible and customers should refer to our Returns Policy.

Contact Us

For any shipping or delivery enquiries, please contact:

Email: info@valenskin.ie